Privacy Policy

Last Updated: June 29, 2026

NorthStar Restoration Services respects your privacy. This Privacy Policy explains how we collect, use, protect, and share information when you visit our website, submit a form, call us, request service, schedule an inspection, or communicate with our team.

NorthStar Restoration Services provides restoration and cleanup services, including water damage restoration, fire and smoke damage restoration, storm damage restoration, mold remediation, hoarder and biohazard cleanup, and related services.

1. Information We Collect

We may collect personal information that you voluntarily provide, including:

* Name
* Phone number
* Email address
* Property address
* Project details or service request information
* Photos, descriptions, or documents related to your property damage
* Insurance claim information, if you choose to provide it
* Billing or payment-related information
* Any other information you submit through our website, phone calls, emails, texts, or service forms

Our website forms may request information such as your full name, email address, phone number, and project description.

2. Information Collected Automatically

When you visit our website, certain information may be collected automatically, such as:

* IP address
* Browser type
* Device type
* Pages visited
* Time spent on the website
* Referring website
* General location information
* Website performance and usage data

This information helps us understand how visitors use our website and how we can improve the user experience.

3. How We Use Your Information

NorthStar Restoration Services may use your information to:

* Respond to service requests
* Schedule inspections or appointments
* Provide emergency restoration services
* Prepare estimates or project recommendations
* Communicate with you about your project
* Send appointment updates, confirmations, or reminders
* Process payments or invoices
* Assist with insurance-related documentation when authorized
* Improve our website, services, and customer experience
* Maintain business records
* Comply with legal, insurance, safety, or regulatory obligations
* Send marketing or follow-up communications, where permitted by law

4. Calls, Text Messages, and Emails

By submitting your phone number, email address, or contact information, you authorize NorthStar Restoration Services to contact you regarding your inquiry, appointment, estimate, project, or service request.

Communication may include phone calls, emails, or text messages. Message and data rates may apply depending on your mobile carrier.

You may opt out of marketing text messages by replying STOP. You may request help by replying HELP or contacting us directly.

We do not sell your mobile phone number. We do not share text messaging opt-in information with third parties for their independent marketing purposes.

5. Cookies and Website Tracking

Our website may use cookies, tracking pixels, analytics tools, or similar technologies to improve website performance, measure traffic, understand user behavior, and support advertising or remarketing efforts.

Cookies are small files stored on your device. You can adjust your browser settings to refuse or delete cookies, but some website features may not function properly without them.

6. Analytics and Advertising

We may use third-party tools such as Google Analytics, Google Ads, Meta/Facebook, or similar platforms to help us understand website traffic, improve marketing, and measure advertising performance.

These third-party platforms may collect information according to their own privacy policies. NorthStar Restoration Services does not control how third-party platforms collect or use information.

7. How We Share Information

We may share information only as needed to operate our business and provide services. This may include sharing information with:

* Employees, technicians, subcontractors, or service providers
* Insurance companies or adjusters, when authorized
* Payment processors
* Scheduling, communication, website, CRM, or software providers
* Legal, accounting, safety, or compliance professionals
* Government agencies or law enforcement when required by law

We do not sell personal information to third parties.

8. Insurance and Project Documentation

For restoration projects, NorthStar Restoration Services may collect project-related documentation, including photos, videos, moisture readings, measurements, estimates, invoices, notes, and insurance-related records.

This information may be used for estimating, service delivery, insurance communication, quality control, project records, and legal or business documentation.

9. Photos and Media

We may take photos or videos before, during, or after a project to document property conditions, project progress, completed work, or insurance-related details.

We will not intentionally publish personally identifying customer information without permission. Project photos used for marketing will be selected carefully to avoid disclosing private information whenever possible.

10. Data Security

We take reasonable steps to protect personal information from unauthorized access, misuse, loss, disclosure, or alteration.

However, no website, email system, phone system, or online transmission is completely secure. You should avoid submitting highly sensitive information through website forms unless necessary.

11. Data Retention

We may retain personal information, service records, project documentation, invoices, estimates, communications, and related business records for as long as reasonably necessary to provide services, maintain records, resolve disputes, comply with legal obligations, and support business operations.

12. Your Privacy Choices

You may contact us to request that we update, correct, or delete certain personal information, subject to legal, insurance, contractual, or business recordkeeping requirements.

You may also unsubscribe from marketing emails by using the unsubscribe link, if provided, or by contacting us directly.

13. Children’s Privacy

Our website and services are intended for adults, property owners, tenants, business owners, managers, and authorized representatives. We do not knowingly collect personal information from children under 13.

If we become aware that we have collected information from a child under 13, we will take reasonable steps to delete it.

14. Third-Party Links

Our website may include links to third-party websites, review platforms, social media pages, maps, financing providers, or other external resources.

NorthStar Restoration Services is not responsible for the privacy practices, content, security, or policies of third-party websites.

15. Do Not Track Signals

Some browsers offer “Do Not Track” signals. Because there is no uniform standard for responding to these signals, our website may not respond to them automatically.

You can still control cookies and tracking through your browser settings or privacy tools.

16. Changes to This Privacy Policy

NorthStar Restoration Services may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

Continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

17. Contact Us

For questions about this Privacy Policy or how your information is handled, please contact:

NorthStar Restoration Services
4900 Stewart Ave
Wausau, WI 54401
Emergency Service: (866) 439-9318
Office Hours: Monday–Friday, 8:00 AM–5:00 PM

Yvonne Prey

Cody and Mason are the best and they work very hard. Thank you.

Katie

Came to the rescue in our time of need. Went above and beyond with their service, and support and their staff is AMAZING.

Jared Zemke

The NorthStar team was very easy to work with, very proffesional, and very thorough! Thank you to Dave, Derik, and Tahner!

Phyllis Erickson

Dylan was on time, polite and very professional. He was good working around our family pets. You can tell the difference in our air quality!! We would recommend this service that Northstar provides to homeowners. It is worth the time.

Alicia Chappell

Serious mold and water damage to a rental property of mine and I contacted 2 companies and went with Northstar and have been very pleased. Responsive, Reliable, performed the work very quickly and were very gracious when the leak that caused the damage ended up not being fixed entirely as I had thought. Highly recommend!

Jim Bergh

They did an amazing job with carpet cleaning our showroom, they also did some of our rugs and they turned out like new! Thanks to Makeila for referring us!

Andrew Heikkila

We had a fantastic experience with NorthStar Restoration. Nick and his crew truly went above and beyond throughout our project. They were incredibly solutions-driven, always approaching challenges with a positive, can-do attitude and finding a way to keep things moving. They helped us get the project done on time and, more importantly, done right. Nick was also an invaluable resource when we needed additional trades, connecting us with other great crews and helping us solve issues well beyond the immediate scope of their work. Reliable, resourceful, knowledgeable, and genuinely committed to helping their clients—we would absolutely recommend NorthStar Restoration.

Jim Sisko

We want to thank Michelle, Brandon, and MacKenzie for the care and time they took to gather our many possessions, clean them, pack them carefully, and return them to us after our house fire. Even the items that couldn't be saved were treated with respect. They were always friendly, compassionate and patient with our many questions. Everyone at NorthStar was very easy to work with and I would recommend this company to anyone.

Todd Smits

With these Wisconsin storms in July our basement flooded. We used NorthStar services in the past when my father-in-laws basement flooded. I remembered the great service then, and I knew who we needed to call when this unfortunate event happened to us. Nick came over the next day and went right to work. He took moister measurements in the walls and floors. Had a camera that showed how far up water went in the walls and devolved a plan to help mitigate the damages. The technology use to help unsure we found all issue areas helped put my wife and I at easy. We did not have to worry down the road for mold issues. The NorthStar Team came over and went right to work. Every tech working in my basement was super friendly and explained the restoration plan. I cannot compliant this team enough and how happy we are with them. Thank you NorthStar for putting people first with your services. Highly recommend this company to anyone in need of their services.

Troy Klein

Great service. Prompt and thorough service. The men know what they are doing. Thanks for doing great work.

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